The Technical Expert position appears to be designed to free up Geniuses for more complex troubleshooting and repairs. That following Saturday, bright and early, I headed over to the event, which was incredibly crowded. All postings and use of the content on this site are subject to the. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. To view your favorites, sign in with your Apple ID. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Core training took place off-site and included 15 new employees like myself. Apple Jobs/Roles (Genius/Technical Specialist) Welcome to Apple Support Community A forum where Apple customers help each other with their products. See available Technical Specialist roles Genius: Full-Time Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Apple Technical Specialist in the United States makes about $18.25 per hour. Apple Inc. All rights reserved. Apple Professional Training courses are available now at training.apple.com. Melissa is learning about more than technology. Apple introduces new professional training to support growing IT Thanks to J for the additional info. This interview would be the first of six. window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/13.0.1\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/13.0.1\/svg\/","svgExt":".svg","source":{"concatemoji":"https:\/\/www.fondation-fhb.org\/wp-includes\/js\/wp-emoji-release.min.js?ver=5.7.2"}}; display: inline !important; Learn more. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. font-size: 16px; You use your amazing diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues. Applying for Apple Retail Jobs - Specialist & Genius roles (Tips and Apple Jobs/Roles (Genius/Technical Specialist) - Apple Support Community See available Support roles Learn more about Technical Support roles The Apple Inc. has decided to hire people for positions based on the level of their technical competency, with the companys geniuses likely needing the highest level of technical knowledge, and the Companys specialist and concierge positions needing a lesser level of technical knowledge but an increased number of employees and sales oriented skill sets. Hes known for his op-eds and diary pieces, exploring his experience of Apple products over time, for a more rounded review. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. And you earn the trust of customers and coworkers alike as you offer mentorship, knowledge, and even tips and training. Apple is an equal opportunity employer that is committed to inclusion and diversity. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. See which role best matches your experience. At Apple, were not all the same. .entry-content table { I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apples achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. Apple Store Pay: Apple Genius & Specialist Salary & Pay Ranges US-Technical Specialist - Careers at Apple Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. This interview would be the first of six. .date { What Are Sea Stacks, Copyright 2023 Apple Inc. All rights reserved.

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